We’re happy to offer Free Express Shipping on orders over $100 AUD. Orders below $100 AUD are charged a flat delivery rate of $10 AUD within Australia.
All orders are sent via Australia Post or a courier service to ensure fast and safe delivery to your door. Most orders will ship out within a day of ordering (excluding weekends and public holidays) however some orders may take 24-48 hours to process. Your order will be shipped via Australia Post. Please allow 2-5 business days for delivery.
During sale and promotional periods, please allow additional days for processing your order due to high volume of orders.
Unless otherwise specified, all prices quoted and sales transactions are in Australian Dollars. GST is included in sales to Australian customers.
We accept no responsibility for returned goods that are lost in transit. Refunds are issued through the same transaction method used to make the original purchase.
Our Quality Control team will always try to ensure that all products are of a high quality when they leave the warehouse. In rare circumstances that your item has a defect, please send it back to us. Items will be inspected by our Product Assessment team and if the item is deemed faulty we will replace or refund the product free of additional freight and re-stocking charges.
Should you receive any damaged or incorrect products upon receipt of your order, please phone Head Office immediately and quote your invoice number. This product will need to be returned to head office with a Goods Return Form within 7 days from the invoice. The correct product will be sent out and invoiced immediately. Credit notes will not be issued until the product has been received back to Head Office. Once goods are accepted they are under “Buyers Care”.