DELIVERY & RETURNS

Unless otherwise specified, all prices quoted and sales transactions are in Australian Dollars. GST is included in sales to Australian customers.

All transactions are processed in AUD and are inclusive of GST

Shipping Policy & Delivery.

We deliver products Australia wide using Australia Post. Please allow 3 to 10 business days for delivery (subject to stock availability).

Additional terms and conditions may apply to the purchase of goods and to specific portions or features of the website, including contests, promotions or other similar features, all of which terms are made a part of these Terms and Conditions by this paragraph.

You agree to abide by such other terms and conditions, including (where applicable) representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms and Conditions and the terms posted for or applicable to a specific portion of the website or for any service offered on or through the website, the latter terms shall have authority with respect to your use of that portion of the website or the specific service.

We charge at a flat rate of AUD $10.00 for every order under AUD $100.00

Delivery Time Frame

Please allow 3 to 10 business days for delivery (subject to stock availability)

Shipping Destinations

Sunescape ships goods Australia wide only. For overseas orders please call on +612 9668 8100 or email us at info@sunescape.com.au

Free shipping

All orders to the value of or above $100 are eligible for free shipping. This applies for retail tanning product only and not for any professional production equipment

Returns Policy

Stock exchanges: in general, PBS does not accept exchanges for change of mind or the choice of incorrect colour. Any exception to this policy must be within 7 days of purchase, approved by PBS prior to return and is subject to a 15% or $15 (whichever is greater) restocking fee. Any returns should always be accompanied by a Goods Return Form (these can be obtained from Head Office).

If you are not satisfied with our products please email orders@sunescape.com.au  to obtain a Good Return form, prior to the return of the product. This form must be completed on all returned products. Items must be returned within 7 days of original dispatch date and in its original condition and include all original packaging. We accept no responsibility for returned goods that are lost in transit.

Please enclose a copy of your tax invoice and send the product in a secure package to:

Sunescape Returns
Locked Bag 350/107
Taren Point NSW 2229

Refunds Policy

If you are not satisfied with our products please email orders@sunescape.com.au to obtain a Good Return form, prior to the return of the product. This form must be completed on all returned products.
We accept no responsibility for returned goods that are lost in transit.

Refunds are issued through the same transaction method used to make the original purchase.

Faulty Goods

Our Quality Control team will always try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us Items will be inspected by our Product Assessments team and if the item is deemed faulty we will replace or refund the product free of additional freight & restocking charges.

Should you receive any damaged or incorrect products upon receipt of your order, please phone Head Office immediately and quote your invoice number. This product will need to be returned to Head Office with a Goods Return Form within 7 days from the invoice. The correct product will be sent out and invoiced immediately. Credit notes will not be issued until the product has been received back Head Office. Once goods are accepted they are under “Buyers Care”.

Product Description and Colours

We have done our best to display as accurately as possible the colours of the products shown on this website. The colours you see will depend on your monitor and so we cannot guarantee that your monitor’s display of any colour will be accurate.

Correction of Errors and Inaccuracies; Limitations on Quantity

If you are not fully satisfied with your purchase please see our returns policy for details on how to obtain a refund.