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Shipping & Returns

We continually are working closely with our delivery partner to ensure your Sunescape Tan purchase arrives to you as soon as possible, however, due to COVID-19 Australian Post is currently experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. 
For more information, head to the official Australian Post website. https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Please bear with us and our customer service team as we try our hardest to navigate through these unprecedented times. If you have any further questions, please do not hesitate to reach out to our dedicated customer service team here.

Shipping Rates

Free express shipping for orders over $100 AUD. Same day dispatch for orders placed before 11am AEST. 

Please allow 1-5 business days for delivery. Most orders will ship out within a business day of ordering (excluding weekends and public holidays) however some orders may take 24-48 hours to process.  

Orders below $100 AUD are charged a flat delivery rate of $10 AUD within Australia.

All orders are sent via Australia Post or a courier service to ensure fast and safe delivery to your door. During sale and promotional periods, please allow additional days for processing your order due to high volume of orders.

 

Return Policy

Please note that we do not accept returns for incorrect colour or product choices. We accept no responsibility for returned goods that are lost in transit.

Faulty Goods
Our Quality Control team will always try to ensure that all products are of a high quality when they leave the warehouse. In rare circumstances that your item has a defect, please send it back to us. Items will be inspected by our Product Assessment team and if the item is deemed faulty we will replace or refund the product free of additional freight and re-stocking charges.

Should you receive any damaged or incorrect products upon receipt of your order, please phone Head Office immediately and quote your invoice number. This product will need to be returned to head office with a Goods Return Form within 7 days from the invoice. The correct product will be sent out and invoiced immediately. Credit notes will not be issued until the product has been received back to Head Office. Once goods are accepted they are under “Buyers Care”.